Item Charge Description</font color>

Charge (Inc. GST)</font color>

Fixed Voice Services (PSTN) (once-off charges)

PSTN Connection Charges

PSTN Value added Features Charges

Mobile Voice Services

DSL (once-off charges)

Telstra Fee For Service (once-off charges)

Optus Fee For Service (once-off charges)

NBN Co Fee For Services (once-off charges)

All services

– this applies to all contracts, including monthly-ongoing contracts. 24-month contracts will also incur an Early Termination Fee equalling the remaining payments on the contract.

Miscellaneous Fees and Charges

Orders/hardware purchased directly from VPnet over the phone or via the website will attract this fee

Providing the ordered product is in stock, VPnet will endeavour to despatch your order by the following business day

Delivery within Australia is generally 5-7 business days. During festive occasions, sale periods and special promotion offers, delivery may take up to two weeks.

This fee is charged if your account is reconnected, after having been suspended due to non- payment of an invoice/s.

In addition to this fee we will also require payment of all outstanding invoice/s owing, prior to the reconnection taking place.

Applicable once an account is passed to a third party collection agency.

But only after the account has been disconnected due to non-payment, and previous Credit Control activity deemed futile.

Applicable when a customer requests to have the phone numbers from their account split into separate accounts. Or to have separate accounts merged into a single account.

Email billing is free

Where specific geographic number is requested and issued for use

VPnet may permit a customer to swap their geographic phone number between devices (including ATA’s and softphones). This also refers to a change of number on a customer’s account.

Please allow 5 working days for completion of the process.

IMPORTANT – At anytime VPnet reserves the right, or upon instruction from a government agency to refuse a customer the ability to swap their number between devices without explanation or reason.

In accordance with the National Privacy Principles, VPnet must provide the customer with access to the information on request by the customer but is permitted to charge a reasonable fee to cover the costs associated.

To provide a copy of the Customer Details and Notes History file For a copy of all personal customer information held by VPnet To Retrieve or access archived customer information.

N.B. customer information is archived 3 months after the account is disconnected.

$7.50

$12.50

$32.50

Above pricing is per request and per number

If you request a copy of your invoice 12 months after it is issued, you will be charged an archive retrieval fee for each invoice you seek. Invoices are archived 12 months after they are originally issued.

Hardware must be returned in original condition in which it was received, inclusive of the hardware, all cabling, manuals and any other included parts. If the hardware is returned without all the necessary components, you will be charged a fee.

In the event that you authorise an unsubstantiated or inappropriate charge back of your payment from a credit/charge card, bank account or any other applicable payment facility, you will be charged a fee.

Some faulty equipment may be within warranty, charges to be advised upon inspection and assessment.

Payment Fees

For every payment made using BPAY as your method of payment.

Late Payment Fee

The late payment fee will apply to customers who do not pay their invoice in full on the Due Date.